Questions
Questions and straight answers
If your question is not here, the contact form goes to a person.
Which devices can I use it on?
Windows and Android today. There is no macOS or iOS app yet, and we are not putting a date on either. Your plan decides how many devices can be connected at the same time.
How do I pay?
By international card or with cryptocurrency, both from inside the app. There is no Iranian payment gateway — if you are in Iran, crypto is the route that works.
Will it work on a network that blocks VPNs?
That is precisely what this is built for. Your connection is designed to blend in with ordinary web traffic instead of advertising itself, and you can come in through a server your network can still reach. We will be straight with you though — no VPN can promise that any single route stays open forever. That is exactly why you get several ways to connect and multiple locations to switch between.
Can I change server location later?
Yes, from inside the app, as often as you like. Server addresses come from our backend rather than being baked into the app, so we can rotate them without you having to reinstall or import anything new.
What happens when I use up my data?
Your connection is paused until you renew or move to a larger plan. Usage is shown in the app as you go, so it should never be a surprise, and we warn you before you get there.
Do I have to import config files or subscription links?
No. You sign in and the app fetches everything it needs. There is nothing to copy, paste, scan or keep up to date by hand.
Do I get an invoice?
Yes. Every payment produces an invoice you can open and print from inside the app, whether you paid by card or with crypto.
I have a voucher code — where do I use it?
Inside the app. Sign in, redeem the code, and a valid one activates your plan straight away — there is no payment step to go through.
Is there a free trial?
Yes. New accounts start with a free trial and no payment method is needed to begin — create an account in the app, verify your email, and you are connected.
Still stuck?
Write to us and a human will answer. If you already have an account, support inside the app is faster — we can see your account there instead of asking you to describe it.